BRAZIL: Salesian University helps provide veterinary clinic for community
Meu Pet Veterinary Clinic combines practical formation with service
BRAZIL
(MissionNewswire) The Meu Pet Veterinary Clinic, a partner of UniSalesiano, the Salesian University in Araçatuba, Brazil, is a source of pride for the entire institution, as it combines practical formation with an essential service for the community. It recently recorded 1,849 visits, exceeding the initial target and demonstrating confidence in the service run by the university.
The veterinary clinic started operations in March 2023, offering free care for dogs and cats. The São Paulo State Government financed and implemented the construction of the building and the purchase of furniture and equipment for the new facility, while the Salesian university was in charge of managing the services.
Prof. Dr. André Ornellas, vice-chancellor for Teaching, Research and Postgraduate Studies at the university, said, “Seeing this growth and the satisfaction of the tutors confirms that we are fulfilling our mission of providing excellent teaching, research and care.”
The medical team has performed 167 surgeries, including orthopedic operations to restore mobility and quality of life for the animals. The high demand for services was also reflected in laboratory and imaging examinations. In July, 2,527 laboratory examinations were carried out, a much higher number than originally expected.
Despite the intense pace, satisfaction remained high, reinforcing the clinic’s commitment to service quality. According to a satisfaction survey conducted during the month of July, 95% of the clients rated the service of the reception and professionals as “very good”, 85% rated the cleanliness of the rooms as “very good” and 70% approved of the availability of the schedule.
One visitor of the center said, “Everyone, from the reception desk to the doctors, was very kind and caring. This kind of assistance was really missing in our city. I am very happy and grateful for the service I received and would recommend the clinic to anyone who needs care for their pets.”
Tatiane da Silva Poló, clinic coordinator, said the July figures reflect the dedication of the entire team. He said, “Our goal is always to offer a humanized and excellent service, combined with the necessary structure and technology to ensure the health and well-being of pets. These results show that we are on the right track and motivate us to continue improving our services.”
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Sources:
ANS Photo (usage permissions and guidelines must be requested from ANS)
Salesian Missions – Brazil
World Bank – Brazil
